CUSTOMER CARE
I make my product with confidence and passion. There are not many opportunities that I see my customer face to face, what I create represents me. So I try my best to provide the best service! If you have a query about my product, please get in touch with me. You can use the contact form or email to 'amcrochet@gmail.com'
SHIPPING POLICY
All orders will ship within 3-6 business days from the date of payment depending on item.
​
All UK delivery will be sent by Royal Mail 2nd class unless noted otherwise. Please Notify me prior to making the purchase, if special or 1st class mail is preferred.
International delivery will be posted by royal mail international. It may take up to 2 weeks to reach you depends on where you are.
​
Import fee & Tax Customs fees are the responsibility of the buyer. I am required to declare the actual value of the order on the customs form.
​
RETURN & EXCHANGE POLICY
Returns & exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Send items back within: 14 days of delivery
​
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-
Custom or personalised orders
-
Item on sale
-
Digital downloads
​
Conditions of return
Buyers are responsible for return postage costs unless it is damaged/ unsatisfied item. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
PAYMENT METHODS
- PAYPAL
​
PRIVACY & SAFETY
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. Also, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us a mail to amcrochet@gmail.com